GUEST INFORMATION

Dear Guest,

On behalf of the staff at HOTEL CSOPAK Resort & Lake, we warmly welcome you!

In this information guide, we would like to briefly introduce our hotel services and provide you with some important information to help you navigate your stay at our hotel.

We wish you a pleasant time and a relaxing experience!

Here’s the translation of your hotel amenities and guidelines into English:

– A –
Window-bay

Open the window or balcony door at your own risk. Please be aware of differences in level, curtains and insects. Parents are responsible for the safety of their children when they go out onto the balcony or terrace.
Adapter

For international use, you can request a plug or adaptor to convert the socket at the hotel reception.
Linen

If you would like your new bed linen to be changed daily, please let the reception know by 9:00 in the morning.
Reservations For table reservations please call our restaurant.

– B –

Although

The Lobby Bar, located on the ground floor of the main hotel building, offers a wide range of refreshments, spirits, cocktail, tea and coffee specialities.

Opening hours: 07.00-22.00

Log in at

Rooms are available from 14:30 on the day of arrival.

Billion

The billiards table in the games room on the ground floor is free of charge.

Under 12 years old must be used only under adult supervision.

– C-

Shoe care

The shoe shine machine in the reception area of the hotel is free of charge. Shoe care cloths are available on request at reception.

Foosball

A foosball table in the games room on the ground floor is available for a fee.

Under 12 years old must be used only under adult supervision.

Parcel storage

Upon request, guests can check in their luggage free of charge after check-out, please contact reception for more information.

-D-

Smoking

Our hotel is a non-smoking hotel.

If smoking is detected in the hotel room or on the balcony, an extra cleaning fee of HUF 20.000 will be charged.

Smoking is only allowed in designated areas, please ask at reception.

Dress Code

Please wear appropriate attire in the various areas of the hotel, depending on the occasion.

– E-

Electricity

230 Volt, 50 Hz

First aid kit

A first aid kit is available at the hotel reception.

Departure

On the day of departure, guests are kindly requested to leave the room by 10:30.

If you wish to stay longer, you can do so by prior arrangement at reception, subject to availability and at an extra charge.

Lost objects

For lost items, please contact reception.

Balcony

Open the window or balcony door at your own risk.

Please be aware of level differences, curtains and insects.

Parents are responsible for their children’s safety when they go out on the balcony or terrace.

Umbrella

Limited number available on request at reception.

Restaurant

Our restaurant is located on the ground floor of the main hotel building.

Meal plan: buffet breakfast

Label

Loungers may only be booked during your stay in the pool area.

Our staff will free up any surplus deckchairs.

Smoking is only allowed in designated smoking areas.

Please avoid making noise.

Children are the responsibility of their parents.

Please respect the Dress Code!

Wake up

Please call reception on the room telephone to make your request.

Preserving value

We have installed an in-room safe in some of our hotel rooms.

A central safe is available at reception and a limited number of individual safes can be used free of charge.

The hotel is not responsible for valuables left in the hotel room.

Photocopying, scanning

-F-

Available for a fee at the hotel reception.

Fitness park (outdoor)

Everyone is responsible for their own use of our outdoor fitness park, and children under 12 years of age must be accompanied by a parent or guardian.

Payment

In addition to cash, our hotel accepts the following bank/credit cards: Mastercard (MC), Maestro, VISA, VISA Elektron card, SZÉP card (OTP,MBH,K&H)

Toothbrush, toothpaste, other cleaning products

Please contact reception

Booking

You can book your next stay in advance, our reservations department will be happy to book it for you.

Bathrobe

Please contact reception

Bath towels

Bath towels are available at reception for pool use.

– G-

Baby cot

Baby cots and baby bedding are provided upon request.

Pharmacy

Ask at the reception

-H-

Hair dryer

In the main hotel building, it is mounted on the bathroom wall, in our Premium wing it is located in the bathroom cabinet.

Pets

Pets are not allowed.

Internet

– | –

Free Wi-Fi is available in the hotel area.

Proposals

– J –

All constructive criticism can help us to reach the standards we expect from our hotel as quickly as possible. Please feel free to contact our staff, the manager on duty or the hotel manager.

Camera

-K-

For the protection of persons and property, a closed-circuit video surveillance system is in operation in the hotel area, the recordings are stored for the period required by law and will not be disclosed to third parties.

Compensation, liability

In the event of intentional damage, the hotel reserves the right to recover the amount of the damage from the person who caused the damage.

The hotel cannot be held responsible for any accidental accidents on the premises or for objects left unattended.

Bicycle rental, bicycle tour

Bicycles can be rented for a fee at the reception.

The area around the hotel offers excellent opportunities for cycling.

For more information, please contact reception.

“Please do not disturb”

If you do not wish to be disturbed in your room, please hang up the card in the cupboard. If you wish to use the room cleaning service after your stay, please let the reception know.

Logout

Please leave the hotel room no later than 10:30 on the day of departure. If you require a later departure

ask at reception.

Conference

Please ask at our reception if you require a conference.

-L-

Air conditioning/air conditioning

Our hotel rooms have individually controlled air conditioning.

Please do not program the remote control of the equipment, it only controls the temperature.

The optimum temperature setting in summer is 24-25 degrees Celsius.

Please contact reception if you have any operational questions.

Lift usage

Children under the age of 10 are not allowed to use the lift without parental supervision.

Lobby bar

The Lobby Bar, located on the ground floor of the main hotel building, offers refreshments, spirits, cocktails, teas and

coffee specialities.

Opening hours 07:00-22:00.

Londiner

A bellman service is available to deliver your luggage, please call reception!

Copy from

Photocopying is available at reception for a fee.

Pool

– M –

The hotel pool is open every day from 10:00 until 20:00.

Do not bring glass bottles, glassware or food into the pool and sunbathing area!

The white textile towels provided in the room cannot be used next to the pool.

Loungers may only be booked during your stay in the pool area.

Our staff will free up any surplus deckchairs.

The pool use policy is binding for all our guests.

Minibar

The minibar in your room has soft drinks and spirits, which are available on opening or on removal of the lock ticket, and

will be charged after unloading from the minibar cooler.

It is uploaded daily. Please contact reception if you require an unscheduled refill.

Mosoda

Please contact reception if you require this service.

The hotel does not take any responsibility for the returned clothes and reserves the right to return heavily soiled or damaged clothes

you are not obliged to accept it for laundering.

Technical assistance

In case of technical problems, please contact reception immediately!

Sun bed

-N-

You can relax free of charge on the sun loungers by the outdoor pool. We are unable to book or rent beds, so please do not book unnecessarily.

Thank you!

Daily newspaper, magazine

Ask at reception.

Public telephone Public telephone is available at reception for a fee. For each outgoing call there is a line charge of HUF 1000.

Outgoing calls are automatically recorded by a computer.

– 0 –

Doctor

Please call reception.

In case of an accident, call reception immediately.

– P –

Duvet, pillow

Extra blankets and pillows are provided free of charge upon request.

Pillow with different fillings (feather, sponge, anti-allergenic).

Contact reception.

Slippers

Slipper fitting can be requested free of charge.

Contact reception.

Parking

The hotel car park is closed and unguarded.

All guests may use the car park at their own risk, and the hotel operator is responsible for any damage caused.

accepts no liability.

In the car park, the rules of the Highway Code apply.

Reception

-R-

Our reception is available from 00:00 to 24:00 on middays of the week, both in person and by telephone.

– S/SZ –

Sports equipment, sports facilities

Nordic-walking sticks, tennis rackets and bicycles are available for guests for a fee.

Contact reception.

Computer assistance

If you need computer help, please call our reception.

Room safe

The in-room safe is located in a cabinet in our Premium wing and is supplied with instructions.

You can lock and unlock the safe with your own security code.

Always make sure the safe is locked when you leave the room.

A central safe is available at reception, free of charge.

Please contact reception if you have any questions.

Reservations

You can book your next stay in advance, our reservations department will be happy to book it for you.

Room card

At 10:30 on the day of departure, your room card will become invalid. Please return the room card to the reception upon check-out.

In case of loss of the card, a surcharge of HUF 5000 will be charged.

Room account

You can have the amount paid charged to your room account when you eat in the restaurant and bar. In this case you must

you must give your room number and name and sign a confirmation (except for groups and events).

Room service

Room service is available at the hotel every day from 08:00 to 21:00.

Room service is available for 2000 HUF per room.

Cleaning

– T –

Our hotel rooms are cleaned every day from 08:00 to 16:00.

If you do not wish to clean your room, please indicate by hanging a “Do not disturb” sign on the door handle.

The hotel may charge a surcharge for cleaning rooms that are not used for their intended purpose.

Objects found

Any items left in the rooms by our guests will be kept for a month.

Please contact reception for information.

Taxi

Contact reception.

Phone

Reception – 0

Restaurant/room service – 222

If you wish to call outside the hotel, please go to the reception desk.

Television/Radio

All rooms at the hotel are equipped with LCD TVs with Hungarian and foreign language channels.

are programmed. For information on telephone channels, see the channel allocation information.

Cleaning products

Toothbrushes, toothpaste, shampoo and shower gel are available free of charge at reception.

Towel

Room: white towels in the room are changed every 3 days to protect our environment and preserve its long-term sustainability

for the purposes of. If you need to change towels daily, please contact the hotel reception. The extra change of towels costs 1000 HUF/item.

Sun terrace: the white towels provided in the hotel rooms cannot be used on the sun terrace by the outdoor pool. Coloured bath towels are available free of charge at the hotel reception. In case of loss of the towel, a fee of HUF 3000 will be charged.

debit your account.

We would like to inform our guests that in case of textile shortage, the following extra charges will be applied:

Colour bath towel: 3000 Ft/piece

White bath towel 70×140 cm: 3000 Ft/piece

Bathrobe: 10000 Ft/piece

White towel 50×70 cm: 1000 Ft/piece

Bath ticket: 2000 Ft/person

Fire

In the event of fire, please call reception immediately and follow the escape instructions on the room door or in the wardrobe.

In case of fire, the use of the lift is prohibited.

Please contact reception if you need assistance.

Newspapers

-U-

Ask at reception, daily and weekly newspapers are available.

Trips and excursions Our reception staff will be happy to help you plan your trips and excursions.

Sewing kit

Available free of charge at reception.

Ironing

It is prohibited to use an iron in the hotel room!

-V-

Please contact reception for information.

Guest review

Share your views with us using the form below, so that we can tailor our services to your needs.

to shape it accordingly.

Emergency exit

According to the escape route in the room.