General terms and conditions

This document contains the General Terms and Conditions published on the Hotel's website, as in force at any given time. These Terms and Conditions form an integral part of the accommodation contract between the parties. By finalising the booking, the Guest declares that he or she has read and understood these Terms and Conditions and accepts them as binding.

This is an English translation provided for information. In the event of any discrepancy, the Hungarian version (ÁSZF) shall prevail.

1. Details of the Service Provider

The business providing the accommodation services (hereinafter: the Service Provider or the Hotel):

2. General provisions, scope of the Terms and Conditions

2.1. These General Terms and Conditions (hereinafter: Terms and Conditions) govern the use of the services provided at Hotel Csopak Resort & Lake, operated by the Service Provider.

2.2. The legal relationship is governed by Hungarian law, in particular Act V of 2013 on the Civil Code (Ptk.), Government Decree 239/2009 (X. 20.) on the detailed conditions of providing accommodation services and on the procedure for issuing accommodation operating licences, Act CLXIV of 2005 on Trade and, in the case of consumer contracts, Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses.

2.3. These Terms and Conditions apply to bookings made directly with the Hotel via its own website (www.hotelcsopak.hu), by telephone or by e-mail. For bookings made through a third-party intermediary (e.g. an online travel agency), the terms and conditions of that intermediary also apply; the cancellation and payment rules of these Terms and Conditions apply to direct bookings made on the Hotel's own website.

2.4. The Service Provider reserves the right to amend these Terms and Conditions unilaterally. The amended Terms and Conditions enter into force upon publication on the website and apply to bookings made after their entry into force. Bookings already confirmed are governed by the Terms and Conditions in force at the time of booking.

2.5. Consumer: under the Civil Code, a natural person acting outside the scope of his or her profession, independent occupation or business activity.

3. Formation of the contract, booking process

3.1. The Guest may book the service via the Hotel's own website, by telephone (+36 30 475 2255) or by e-mail (info@hotelcsopak.hu).

3.2. Submitting a booking request constitutes an offer by the Guest. The contract is formed upon the Service Provider's written (e-mail) confirmation and the payment of the required deposit within the deadline.

3.3. The confirmation contains at least the Guest's name, the length of stay, the type of room booked, the price of the service and the payment terms.

3.4. The Service Provider is entitled to cancel the booking if the Guest does not pay the deposit by the specified deadline. Failure to pay the deposit is deemed a withdrawal of the booking offer.

3.5. The Guest is responsible for the accuracy of the data he or she provides. The Service Provider accepts no liability for damage resulting from incorrect data.

4. Prices

4.1. The Hotel publishes its current prices and offers on its website. Prices are stated in Hungarian forints (HUF) and include value added tax (VAT) as required by law.

4.2. The room rate includes breakfast. The room rate does not include the tourist tax, which is governed by Section 6 of these Terms and Conditions.

4.3. The Service Provider reserves the right to change prices. For bookings already confirmed, the price stated in the confirmation will not be changed to the Guest's disadvantage.

4.4. The Service Provider accepts no liability for typing errors or incorrectly displayed prices. In the case of an obviously incorrect price, the Service Provider is not obliged to provide the service at the incorrect price and will inform the Guest without delay.

5. Payment terms

5.1. Following confirmation of the booking, 50% of the total price is payable as a deposit. The remaining 50% is payable on site, at the latest upon check-out.

5.2. Accepted methods of payment: - cash (HUF); - bank transfer (for the deposit); - bank card on site; - SZÉP card: all three pockets are accepted, in accordance with the statutory rules of use in force at the time.

5.3. Online payment by bank card via the website is currently not available; the deposit can be paid by bank transfer or as agreed in advance.

5.4. Charges for additional services used on site (e.g. pool and other supplementary services) may be charged to the room bill and are payable upon check-out.

5.5. The Service Provider issues an invoice for the services in accordance with the accounting and tax laws in force.

6. Tourist tax

6.1. Under Act C of 1990 on Local Taxes and the relevant local decree of the Municipality of Csopak, the Hotel collects the tourist tax and pays it to the municipality.

6.2. The tourist tax is HUF 650 per person per night. It is payable on site and is not included in the room rate.

6.3. Under Section 31 of Act C of 1990 on Local Taxes, the following persons, among others, are exempt from the tourist tax: persons under 18 years of age; persons receiving in-patient care in a medical institution or cared for in a social institution; and persons staying in the municipality for the purpose of work at a business with its registered office or premises there, by measure of an authority or court, for vocational training or official duty, or on the basis of student status at a secondary or higher education institution. The Guest must certify the exemption in the manner prescribed by law. In Csopak, the tax is HUF 650 per person per night in 2027.

7. Cancellation and amendment, no-show

7.1. For direct bookings made on the Hotel's own website, by telephone or by e-mail, the following cancellation terms apply in 2027:

7.2. Cancellations must be sent in writing (by e-mail) to info@hotelcsopak.hu. The time of cancellation is the time it is received by the Service Provider.

7.3. In the event of a no-show, and in the event of cancellation within 4 days, the deposit paid is deemed used and the full price of the booking will be invoiced.

7.4. Amending or rebooking a reservation is only possible with the prior consent of the Hotel's director; the Guest has no automatic right to it.

7.5. The Hotel does not offer non-refundable rates; the uniform cancellation terms of this Section apply to all direct bookings, with the exception of the individual experience or couples' packages under Section 13, for which different terms may be set.

8. Information on the exclusion of the consumer's right of withdrawal

8.1. Under Section 29(1)(l) of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, the consumer is not entitled to the 14-day right of withdrawal without giving reasons that otherwise applies to distance contracts, in the case of contracts for the provision of accommodation for a specific date or period.

8.2. Accordingly, a booking for accommodation services cannot be cancelled with reference to the 14-day right of withdrawal, even if it was concluded online (at a distance); cancellations are governed by Section 7 of these Terms and Conditions.

9. Arrival and departure (check-in / check-out)

9.1. Rooms are available from 14:30 on the day of arrival. Rooms must be vacated by 10:30 at the latest on the day of departure.

9.2. Early check-in is free of charge, subject to room availability.

9.3. Late check-out: HUF 3,000 per hour, subject to room availability. For departures after 17:00, the price of a full room night is payable.

9.4. For couples' or experience packages, the Hotel may set check-in and check-out terms different from those in Sections 9.1 to 9.3; these are stated in the description of the package.

9.5. At check-in, the Service Provider is required by law to verify the Guest's identity by means of an identity document (identity card, passport or driving licence) and to record the guest data required by law (see Section 18, NTAK/VIZA).

10. Premium wing, age limit, child discounts

10.1. Only guests aged 14 or over may be accommodated in the Hotel's premium wing. Booking the premium wing constitutes acceptance of the age limit.

10.2. Child discounts are shown on the website and in the booking interface in age bands, typically with different rates up to the age of 6 and up to the age of 12. To receive the discount, the child's age must be verified at check-in.

10.3. The couples' package can only be booked by adult guests (aged 18 or over).

11. Meals: breakfast

11.1. Half board and à la carte dining are not available at the Hotel. The catering service covers breakfast, which is included in the room rate.

11.2. Guests with food allergies or special dietary requirements are asked to indicate them when booking or at check-in. The Service Provider will try to meet such requests as far as possible but cannot guarantee this in every case. Information on allergens is available on site on request.

12. Use of the outdoor pool

12.1. The Hotel has an outdoor pool, which is subject to separate pool rules and opening hours. The pool complies with the statutory public health requirements for the establishment and operation of public baths.

12.2. The pool may be used only by accepting and observing the pool rules in force. The Guest uses the pool at his or her own risk; minors may use the pool only under adult supervision.

13. Couples' and experience packages

13.1. Depending on dates and capacity, the Hotel may offer couples' and experience packages. Their content, price and any check-in/check-out, cancellation and participation terms differing from the general terms are set out in the description of the package.

13.2. If the description of a package differs from these Terms and Conditions, the individual terms of the package prevail; otherwise these Terms and Conditions apply.

14. Pets, smoking, house rules

14.1. The Hotel does not accept pets.

14.2. In accordance with the legislation on the protection of non-smokers, smoking is prohibited in the Hotel's building; smoking is permitted only in designated areas. In the event of a breach of this prohibition, the Service Provider may charge cleaning or compensation costs.

14.3. The Guest must observe the Hotel's house rules. The house rules are displayed at the reception and/or in the rooms and form an integral annex to these Terms and Conditions.

15. Obligations and liability of the Guest

15.1. The Guest must use and protect the Hotel's property and furnishings properly and as intended.

15.2. Under the rules of the Civil Code on compensation, the Guest is fully liable for any damage caused to the Hotel by the Guest or by persons staying with the Guest (including minors).

15.3. The Guest must take care of his or her personal belongings. The Hotel is liable for damage to the Guest's belongings under the rules of custodial liability in Section 6:369 of the Civil Code; for valuables left in the room the Hotel is liable only within the statutory limits. The safe at the reception is available for the safekeeping of valuables.

16. Liability of the Service Provider, force majeure

16.1. The Service Provider does everything that can reasonably be expected to ensure that its services meet Guests' expectations and the applicable legislation.

16.2. The Service Provider is not liable for damage or for the failure of the service caused by circumstances beyond the control of the parties that are unforeseeable and unavoidable (force majeure, in particular natural disasters, epidemics, measures by authorities, strikes or interruption of energy supply).

16.3. If the Service Provider is unable to perform the contract due to force majeure, it will refund the deposit or price paid or, by agreement of the parties, provide a new date; no further claims may be asserted against the Service Provider.

17. Complaints and consumer protection

17.1. The Guest may make comments or complaints on site at the reception, where the Service Provider will investigate and try to remedy them as soon as possible.

17.2. Complaints may also be submitted in writing to office@hotelcsopak.hu. The Service Provider acts in accordance with Act CLV of 1997 on Consumer Protection and responds to written complaints in writing, on the merits, within 30 days of receipt.

17.3. With a complaint, the consumer may initiate consumer protection proceedings at the county government office competent for his or her place of residence and, in the event of a consumer dispute, may turn to the conciliation board. The board competent for the Service Provider's registered office is the Conciliation Board of Veszprém County (Veszprém Vármegyei Békéltető Testület, 8200 Veszprém, Radnóti tér 1., Hungary).

18. Data protection

18.1. The Service Provider treats Guests' personal data confidentially, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, GDPR) and Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information (Infotv.).

18.2. The legal basis for processing in connection with the booking and the accommodation service is the performance of the contract [Article 6(1)(b) GDPR] and compliance with the Service Provider's legal obligations [Article 6(1)(c) GDPR], in particular the obligation to retain records under accounting and tax law.

18.3. NTAK and VIZA. Under Act CLVI of 2016 on the state tasks of developing tourism areas and its implementing decrees, the Service Provider is obliged to report data to the National Tourism Data Supply Centre (NTAK) and records guest data in the Guest Information Closed Database (VIZA) as required by law. At check-in, verification of identity with a document scanner and the processing of the guest data specified by law are mandatory and are based on a legal obligation.

18.4. The Service Provider retains data relating to the issue and retention of invoices for 8 years in accordance with Act C of 2000 on Accounting.

18.4/a. Processors. The Service Provider uses data processors. It uses the FluentCRM system for e-mail communication and for managing subscriber data, and the services of EmailOctopus (EmailOctopus Ltd., United Kingdom) for sending newsletters and e-mails. The website is hosted by Sybell Informatika Kft. (1138 Budapest, Tomori utca 34. 2. em., Hungary). Where a processor processes data outside the European Economic Area (e.g. in the United States), the transfer takes place on the basis of appropriate safeguards under Chapter V of the GDPR (e.g. an adequacy decision of the European Commission or standard contractual clauses). The current list of processors is set out in the detailed Privacy Notice.

18.5. Direct marketing (newsletter). The Service Provider sends advertising e-mails and newsletters, in accordance with Section 6 of Act XLVIII of 2008 on the Basic Requirements and Certain Restrictions of Commercial Advertising Activities (Grt.), only with the data subject's prior, unambiguous and voluntary consent. Consent may be withdrawn at any time, free of charge and without giving reasons, by clicking the unsubscribe link or by writing to office@hotelcsopak.hu. Processing carried out before the withdrawal of consent remains lawful.

18.6. Data subjects have the rights set out in the GDPR: the right of access, rectification, erasure, restriction of processing, data portability and objection. In the event of an infringement, the data subject may turn to the Hungarian National Authority for Data Protection and Freedom of Information (NAIH, 1055 Budapest, Falk Miksa utca 9–11., Hungary) or seek judicial remedy.

18.7. The detailed rules of data processing (the categories of data processed, purposes, legal bases, retention periods, processors and data subjects' rights) are set out in the separate Privacy Notice published on the Service Provider's website, which applies together with these Terms and Conditions.

19. Prize draw (Hotel Csopak × SUP Csopak)

19.1. The Hotel, together with SUP Csopak, may organise a periodic prize draw (a promotional gift draw), the detailed rules of which are set out in separate Game Rules. The basic conditions of the draw are set out below.

19.1/a. As participation is free of charge and no payment or other consideration is required to participate, the draw does not qualify as gambling under Act XXXIV of 1991 on the Organisation of Gambling (Szjtv.). The former provisions of the Szjtv. on gift draws ceased to apply on 1 January 2023; the draw therefore does not fall within the licensing or notification competence of the Supervisory Authority for Regulated Activities (SZTFH), and no notary needs to be present. The draw is governed by the Civil Code, the Grt. and the GDPR.

19.2. Eligibility. Any natural person aged 18 or over with full legal capacity who has actually stayed at the Hotel as a guest and enters validly may take part in the prize draw.

19.3. How to enter. Entries are made online via the tablet at the reception, by accepting the terms of participation and data processing.

19.4. Organisers. The draw is organised jointly by the Service Provider (Hotel Csopak) and SUP Csopak. Each organiser is responsible for providing the prizes as set out in the Game Rules.

19.5. Prize(s): - 1 night's accommodation for 2 people with breakfast at Hotel Csopak; - 1 new SUP (stand-up paddleboard) as a gift; - 1-day SUP catamaran excursion.

19.6. The draw takes place at the time and in the manner set out in the Game Rules, on the principle of randomness. The organisers notify the winner using the contact details provided; prizes cannot be exchanged for cash or transferred to others unless the Game Rules provide otherwise.

19.7. Data processing in the draw. The legal basis for processing the personal data provided on entry (name, contact details) is the data subject's consent [Article 6(1)(a) GDPR] and the legal obligation relating to the handover of the prize. The organisers process the data solely for the purpose of running the draw and handing over the prize, for the period specified in the Game Rules. Any tax payment and reporting obligations relating to the prize are borne by the organiser in accordance with the law.

20. Intellectual property and other provisions

20.1. The content on the Hotel's website and in its marketing materials (texts, images, logos) is the intellectual property of the Service Provider or its right holders; its use without permission is prohibited.

20.2. If any provision of these Terms and Conditions is invalid or unenforceable, this does not affect the validity of the other provisions.

21. Final provisions, governing law

21.1. Matters not regulated in these Terms and Conditions are governed by Hungarian law, in particular the provisions of the Civil Code.

21.2. The parties shall settle their disputes primarily through negotiation. If this is unsuccessful, the Hungarian courts have jurisdiction, in accordance with the procedure of the court having subject-matter and territorial competence.

21.3. These Terms and Conditions enter into force on 24 October 2026 and remain in force until revoked or amended. The text in force at any given time is available on the Hotel's website.

Hotel Csopak Resort & Lake · Molnár Hűtő és Klímatechnika Kft. 8229 Csopak, Örkény István sétány 1–2., Hungary · +36 30 475 2255 · info@hotelcsopak.hu · www.hotelcsopak.hu